Interested in telecoms, analytics, CRM, and technical support opportunities

Modern web experiences for teams that care about clarity.

I work in telecoms, analytics, and CRM integrations, helping customers solve technical issues and making support workflows easier.

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Profile

Steven Pereira

Telecoms & CRM Support Specialist · United Kingdom

Hands-on support experience across analytics, CRM integrations, and telecoms platforms.
Able to translate customer issues into clear investigations, fixes, and next steps.
Use development and AI skills to build practical tools for support teams.

About

“To support a system well, you must first understand the people and processes it carries.”

My experience is now focused around technical support in the analytics and CRM space, especially with phone systems such as Cisco BroadWorks, Webex, Netsapiens, and Microsoft Teams. I still use my development background when it helps, whether that is building small internal tools, automating repetitive work, or using AI to support the team day to day.

The part I enjoy most is getting into the detail of a customer issue, understanding how the systems connect, and finding a clear route to a fix. Development is still useful to me, but mainly as a way to automate work and make support processes better.

Current toolkit

Telecoms SupportCRM IntegrationsAnalytics PlatformsCisco BroadWorksWebexNetsapiensMicrosoft Teams PhoneCustomer SupportInternal ToolingAI-Assisted Workflows

Experience

“The strongest support does more than fix the fault; it leaves people more confident than before.”

Junior Front End Developer

Mark Harrison LTD

Feb 2023 - Jun 2023

Collaborated with the backend team to build a user-friendly web application interface and supported teammates across delivery tasks.

  • Built experience with PHP, HTML, React, and practical front-end workflows.
  • Helped create a web application that automated the process of creating Docker projects.
  • Led morning standups to keep the team aligned on progress and blockers.

Product Support Technician

Akixi CX

Feb 2024 - Present

Provide technical support across analytics and CRM integrations, with deep product knowledge of Cisco BroadWorks, Webex, Netsapiens, and Microsoft Teams phone systems.

  • Use development and AI skills to build productivity tools that support the Support Team's day-to-day work.
  • Worked with customers and internal teams to investigate technical issues and deliver practical solutions.
  • Won the Customer First Award in the first year.

Projects

“A useful tool earns its place by making the hard parts simpler and the simple parts disappear.”

XO React Game

0 stars

Simple tic tac toe. I was bored

JavaScriptHTMLCSS
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F1 Database School Project

0 stars

I developed a user-friendly F1 database system using C# Windows Forms app and MySQL, showcasing my programming skills in object-oriented programming, database design, and SQL queries. The system provides a comprehensive solution for F1 enthusiasts to manage data related to teams, drivers, and results.

C#Python
View repository

jailer system

0 stars

My lua project includes a jail panel for arrestees to jail dragged players with preset reasons and times. I also created a bail panel for authorized players to release arrested players, eliminating DarkRP arrest batons and enhancing immersion.

Lua
View repository

Contact

“Clarity often begins with one good conversation and a willingness to ask the next question.”

Employer-friendly reach out

If you think my experience could be a good fit for your team, send over a few details about the role or opportunity. I am especially interested in telecoms, analytics, CRM, and technical support work.

stevenpereira48@gmail.com